Frequently Asked Questions

Where is my order?

When your order ships, you will receive an email notification with the tracking number to your package.

How long will it take to ship my order?

Right now we are having to deal with major delays due to the COVID-19 virus, because of this order processing time is 5-10 business days as of right now. Please note, processing time will not change if you pay for upgraded shipping. All orders are processed in the order that they are received. Expedited shipping will have priority over free shipping orders, which might save some processing time.

What is processing time?

Processing time is the time we take to prepare your order before we ship it, this does not include the time the item will take in transit. 

How long will I have to wait for an item on Pre-Order?

If an item is available for pre-order, we will specify the lead time in either the title of the item listing, or the description. If we find that an item has an ETA of more than two weeks, and a lead time has not been explicitly stated, we will contact you to let you know the estimated lead time for your order. This occurs very rarely but when it does it is due to the havoc COVID-19 plays on the supply chain's availability and processing time.

I placed an order for in-store pickup, when can I come get my order?

You must wait for us to call you and let you know your order is ready for pickup, we need time to process and prepare your order.