Return Policy

Return Policy
HOT SPOT AIRSOFT RETURN POLICY

Please READ CAREFULLY our return Policy TERMS and CONDITIONS.

**Buyer Cannot Hold the product Indefinitely after requesting to return it!! The product must be shipped out to us within 7 days from the date the authorization is approved...NO EXCEPTIONS!!**.

ALL AIRSOFT GUNS / AIRGUNS AND PRODUCTS ARE EXTENSIVELY TESTED/INSPECTED BEFORE SHIPPING TO GUARANTEE THEY ARE IN PERFECT WORKING ORDER.

1) If ON ARRIVAL there is any issue with the product please contact us immediately at 516 208 8370, 99% of the time is not a real issue but just user inexperience and we can guide you on how to use the product properly or if necessary doing minor easy maintenance/fixes.

""AIRSOFT GUNS: THE REMOVAL OR TAMPERING OF THE ORANGE TIP VOID ANY WARRANTY AND DISQUALIFY THE PRODUCT FOR A RETURN""

2) Before Returning any products to us WITHIN 30 DAYS FROM PURCHASE for a REFUND remember that items MUST be "Unused/Unopened" and must have ALL the ORIGINAL material included in the retail packaging (flyers, instructions, cleaning rod, warranty card, battery and charger if provided and so on) and must be in the Exact perfect NEW condition as it was first received.

**IMPORTANT** ""We cannot accept returns if any of the above material/product is missing, ripped, broken or damaged/altered in any way and if the product is been used"" If customer decide to return the item anyway and is found to be damaged, used, without retail packaging material or in any UNSALEABLE condition you understand that, A PERCENTAGE OF 30-50% OR MORE (depending from the condition) WILL BE DEDUCTED FROM THE REFUND.

---TRY-BUY ARE NOT ALLOWED---

3) If Item has any issue Customers have 30 days from the Purchase date to return it for REPAIR SERVICE, once returned we will inspect it, fix it and send it back to the customer at no charge. After 30 Days we can still service the product at a Special Discounted rate of $30 Per Hour + cost of parts needed for the repair (if any) and $10 Flat Rate Shipping to return the Repaired item to you

4) ***VERY IMPORTANT***

Assuming the item meet our "Return Criteria", unless the return was caused by our mistake or a DOA, there will be 15% restocking fees charges plus cost associated with the product delivery if any (ex: Shipping Cost If Free Shipping was chosen when ordered). Customers are responsible to cover the return shipping cost which will be DEDUCTED from the REFUND if a PRE-PAID Label is provided.

Please pack the product carefully and send it "INSURED" to the address provided below:

HOT SPOT AIRSOFT INC.
3348 LONG BEACH RD
OCEANSIDE NY 11572

After receiving the package and inspecting the item we will issue a full or partial refund (less fees if any) immediately. Return Shipping may be refunded if item is found to be defective.

**IMPORTANT MUST READ** By returning a product, you are stating that you have read and fully understood the Terms and Conditions of our Return Policy Above, and that you have agreed to those.

Thank you for shopping with us, we appreciate your business very much.
Please feel free to contact us at (516) 208-8370 from 10am to 5pm, 7 days a week if you have any questions or concerns.