Shipping Policy


By law we CANNOT Ship Any Type Of "REPLICA Gun" to the following locations: NYC, Bronx, Staten Island, Queens, and Brooklyn. However we can ship everything else.

Buyers from these locations MUST select IN-STORE Pickup at check out.
We will send you an email notifying you when the item is "Ready For PickUp.

IMPORTANT: To protect our customers and us from frauds We can only release pickup orders to the person making the online purchase.
You are required to bring a legal "Physical" form of identification (Driver License) matching the name on the order and the original Credit Card used for the purchase in order to have the package released.
*** (Pictures of ID and Credit Card are NOT Valid)***

 Paypal payments do NOT Require to Bring Credit Card, ID still required.

Failure to do so may result in your order being withheld.

If you paid for shipping:
- 1)  A refund for the shipping will be issued
- 2) You can use the shipping cost to buy anything in the store.


Pickup Location:

Hot Spot Airsoft
3348 Long Beach Rd
Oceanside NY 11572

Our Store Hours:

Mon-Sat 10am-6:30pm,
Sun: 10:30am - 3:30pm

Contact Number: 516 208 8370

STOCK! As we are doing our best to keep inventory and ETA's updated, we all know that for the past 3 years the shipping and distribution has been a real nightmare caused by massive shortage of man power and politics.
This is causing constant changes in products ETA's and PRICES increases and some items we expected to arrive may experience some delay. In that case we will inform you immediately if your order or pre-order will be delayed accordingly. 
please be patient as we are all on this same crazy ride.

In Stock Items: Orders received before 2:00 PM usually ship ship same day (NOT GUARANTEED) Orders received after 2:00 PM may not ship until the next business day,  this applies to any shipping method selected. If the cutoff is missed and we cannot ship your order the day the order is placed, then it will ship the following day. 

Orders over $145.00 dollars are eligible for free shipping, however there are some items which are ineligible for the free shipping method. Items which are ineligible will not have a free shipping option at checkout. 

We utilize an array of fraud prevention software on our e-commerce page. In the event an order is flagged as potentially fraudulent, we reserve the right to request identification before shipping (usually a State ID or Driver's License) to check the validity of the order and to ensure the utmost security for our customers.

Expedited shipping services: We will do our best to complete these orders in a timely manner, allowing for processing and building or upgrading of the product, but the buyer understands these services are calculated from the time they leave us and not from the time the order was placed.

Lithium batteries can only be shipped via ground due to federal safety regulations. These batteries will not be available for services such as 2 day air, next-day air, overnight, etc. Additionally these batteries are not available to international customers. We are not responsible for customers who select these shipping options despite these products' inability to ship. If you select any shipment type other than ground, your battery will be sent in a standalone shipment, separate from the expedited order and should arrive within a few extra days, pending ship times.  Do not hesitate to reach out to us via our email hotspotairsoft@gmail.com or call us at (516)-208-8370 with any questions.

Buyer understands that items marked as "Preorder" will be processed when the items are available from the manufacturer. We are not responsible for delays from the manufacturer and will do our best to estimate an arrival time for Pre-Order products.

Shipping Restrictions:
Buyers orders including Co2 or Green Gas MUST chose UPS Ground at check out.

We cannot ship to PO BOX addresses, a physical verifiable address is required.

We do not ship "Replicas guns" of any type where the shipment of Airsoft guns has been banned. The buyer is responsible to know and comply with any Federal, State, Local laws governing the purchase and use of airsoft, airguns or paintball gun replicas.

All Airsoft guns sold from Hot Spot Airsoft will be sold with permanently affixed orange tips.

International Orders: The buyer is responsible to know and to comply with the Country they live in laws governing the purchase, use or importation of replicas guns.
We are not responsible for purchases seized, returned, deemed unable to be delivered, import duties, VAT (Value Added Tax) or other taxes applied as determined by shipping provider or governing laws.

Customers will be responsible for applicable taxes and/or duties.

All Shipping costs are NOT Refundable! In addition There will be 25% Restocking fees for all refused, undeliverable or illegal to import returned packages 

Deliveries Issues: 
Hot Spot Airsoft is not responsible for packages after they have left our facility. In the event of damage buyer must take pictures of the damaged package and contact us and the carrier within 24 hours from Delivery reporting the damage, so we can open a claim with the carrier and follow up with them to resolve the issue.

In cases where the package is not delivered as expected, according to the provided tracking number, buyer must contact the carrier first to investigate and open a Claim/Trace, so they will be able to trace it and see where the package is held and why, and possible get it moving again.