Orders that have selected in-store pick up will be required to bring a legal form of identification in order to have the package released. Failure to do so may result in your order being withheld. All orders for replica guns from Manhattan, The Bronx, Staten Island, Queens, and Brooklyn MUST select in-store pickup. If you pay for shipping a refund for the shipping will be issued and you will be contacted to arrange a pickup. We can ship everything other than the replica guns themselves to the 5 Burroughs.
Orders received after 2:00 PM are not guaranteed to ship same day, orders before 2:00 PM will ship same day if the items are in stock in our store, this applies to any shipping method selected. If the cutoff is missed and we cannot ship your order the day the order is placed, then it will ship the following day.
Orders over $99 dollars are eligible for free shipping, however there are some items which are ineligible for the free shipping method. Items which are ineligible will not have a free shipping option at checkout.
We utilize an array of fraud prevention software on our e-commerce page. In the event an order is flagged as potentially fraudulent, we reserve the right to request identification before shipping (usually a State ID or Driver's License) to check the validity of the order and to ensure the utmost security for our customers.
Expedited shipping services: We will do our best to complete these orders in a timely manner, allowing for processing and building or upgrading of the product, but the buyer understands these services are calculated from the time they leave us and not from the time the order was placed.
Lithium batteries can only be shipped via ground due to federal safety regulations. These batteries will not be available for services such as 2 day air, next-day air, overnight, etc. Additionally these batteries are not available to international customers. We are not responsible for customers who select these shipping options despite these products' inability to ship. If you select any shipment type other than ground, your battery will be sent in a standalone shipment, separate from the expedited order and should arrive within a few extra days, pending ship times. Do not hesitate to reach out to us via our email firstname.lastname@example.org or call us at (516)-208-8370 with any questions.
Buyer understands that items marked as "Pre-Order" will be processed when the items are available from the manufacturer. We are not responsible for delays from the manufacturer and will do our best to estimate an arrival time for Pre-Order products.
We will not ship replicas areas where the shipment of Airsoft guns has been banned. The buyer is responsible for knowledge on all Federal, State and Local laws governing the use of Airsoft and replicas. We are not responsible for purchases seized, returned, deemed unable to be delivered, import duties, VAT (Value Added Tax) or other taxes applied as determined by shipping provider or governing laws.
Customers will be responsible for applicable taxes and/or duties.
All Airsoft guns sold from Hot Spot Airsoft will be sold with permanently affixed orange tips.
Hot Spot Airsoft is not responsible for packages after they have left us. In the event of damage or loss we will assist you in finding your package.